LearnTo play

At Victoria Gate Casino we’ve got more ways to play than any other in the North. Classic table games like roulette and blackjack are casino favourites. And rightly so, there’s nothing quite like the excitement and exhilaration that comes from turn of a card or the spin of a wheel.

If you’re new to the game or just a little rusty on your rules, you’re in the right place. Our ‘how to play’ guides will give you a brief overview of each game available at the casino and the rules of play. So all you have to worry about is enjoying the ride.

ROULETTE

Sociable and simple to play, Roulette is loved the world over by serious gamers and beginners alike. There’s little wonder why it’s the classic casino game. Here’s how to play.

Pick your table
Spend some time checking out the different Roulette tables, as each will have a sign showing the minimum bet required to play. Find the one that best matches your betting level and take a seat.

To get your coloured playing chips, put your money on the table and ask the dealer, “colour please”. They’ll then give you your own colour chips so they won’t get mixed up with anyone else’s on the table.

Decide on your strategy
You can now choose to play in all kinds of ways. Some people put their chips on a single number, while others prefer to bet on a whole section of numbers. Many beginners place bets based on family birthdays and lucky numbers, or you could decide to keep it simple by choosing either red or black. Some people even cover a certain section of the wheel, hoping the ball will drop there.

Everyone has their own strategy, so find one that makes you feel lucky. The diagram below shows you all the different types of bet you can place.

It’s game on!

Once your bets are placed – you may need to reach across the table or ask the dealer to place these bets for you – the dealer will spin the wheel and soon say “final bets please”. That’s your last chance to place your chips.

There are 37 numbers on the wheel (0-36). Eighteen are coloured red, 18 coloured black and number zero is coloured green. The ball will drop into one of these numbers, and if you have a winning bet, you’ll be paid the odds shown on the table below.

Show me the money

The dealer pays most winning bets in colour chips so you can continue playing. However, if you win big, or are lucky enough to build up a big stack of chips, the dealer might ask if you want cash chips instead.

When you’ve had enough playing and want to leave the table, it’s time to ‘cash out’. That’s as simple as asking the dealer to change your colour chips back into cash chips. All you do then is take these to the Cash Desk and change them back to money, ready to play again or hit the bar to celebrate!

A 1 number Straight up 35-1

B 2 numbers Split 17-1

C 3 numbers Street 11-1

D 4 numbers Corner 8-1

E 4 numbers 1st four 8-1

F 6 numbers Six line 5-1

G 12 numbers Column 2-1

H 1 dozen 1st 1-12 2-1

2nd 13-24 2-1

3rd 25-36 2-1

Even/odd, red/black, 1-18, 19-36 Evens

Three card poker

Three Card Poker is an exciting and fast-paced game played live against a dealer. And with so many winning hand combinations there’s no wonder it’s so popular. Here’s how to play.

Pick your table

Take your time and check out the different Poker tables, each will have a sign showing the minimum bet required to play. Find the one that best suits your betting level and take a seat. To get your playing chips, put your money on the table. The dealer will exchange it for cash chips and you’re good to go.

There are three ways to play Three Card Poker – Pair Plus, Ante/Play and Prime – and you can place a bet on any or all.

Playing the Pair Plus

We’ll start with Pair Plus because it’s the easiest to understand. To play, place your bet inside the ‘Pair Plus’ box on the table. Once everyone at the table has placed a bet you’ll be dealt three cards face down.

Once the dealer gives you the nod, take a look at your hand. If you’ve got any of the winning combinations to the right, you’ll be paid the fixed odds of that hand.

Playing the Ante/ Play

This time you’ll place your bet in the ‘Ante’ box on the table. Like before, you’ll be dealt three cards face down and the dealer will also receive three cards. Once you’ve looked at your cards you can decide whether to ‘play’ or ‘fold’.

If you ‘fold’ just push your cards, face down, towards the dealer and you’ll lose your ‘Ante’ bet. If you have any of the winning card combinations that you think may beat the dealer’s hand, you can choose to play against the dealer by placing a bet in the ‘Play’ box on the table. Make sure this is equal to your ‘Ante’ bet.

When everyone around the table has decided to either ‘play’ or ‘fold’ the dealer reveals their cards and one of the following happens:

1. The dealer doesn’t have a pair, Queen or higher so doesn’t qualify to play. All the ‘Ante’ bets still in play will be paid out and you’ll keep your ‘Play’ bet.

2.The dealer has a Queen or higher, but your hand is better. You beat the dealer and both your ‘Play’ and ‘Ante’ bets are paid out and you’ll keep your ‘Play’ bet.

3.The dealer beats your hand and you lose both your ‘Ante’ and ‘Play’ bets – better luck next time.

4. Both you and the dealer have the exact same hand. It’s a tie so you keep your ‘Ante’ and ‘Play’ bets.

If you have a Straight Flush, Three of a Kind or a Straight, you’ll also get an ‘Ante Bonus’. This pays out on the odds, even if the dealer’s hand wins.’

Try your hand at Prime

An optional side game to Pair Plus and Ante/ Play is Prime. Simply place your bet in the ‘Prime’ square on the table and if your three cards are the same colour and the dealer’s are mixed, you’ll get 3 to 1 odds. If your three cards are the same colour and the same colour as the dealer’s, you’ll get 4 to 1 odds.

Time to celebrate

If you’re a winner all you have to do to ‘cash-in’ your chips is visit the Cash Desk, then get celebrating!

Blackjack

The casino classic Blackjack, or 21 as it’s also known, is a simple card game that’s packed with anticipation and exhilaration. Here’s how to play.

Pick your table

Walk around and take a look at the different Blackjack tables. Each will have a sign showing the minimum bet needed to play, so find the one that best suits your betting level and take a seat. To get your playing chips, put your money on the table and the dealer will exchange it for cash chips. Now it’s game on!

Let’s play

To start the game just place a bet in the marked box. If the table is busy you may find other players place bets behind you on the box, and stand next to you. This just lets more players get involved in the game, but you still make all the decisions. The dealer will deal you two cards and one for themselves. Each card has a numerical value; numbered cards are self-explanatory, face cards are 10 and Ace cards can be either 1 or 11 depending on your hand.

The aim of the game is get as close as you can to 21 without going over or ‘bust’. Once you have your two cards and the dealer has theirs, add up their value, then there are two ways you can play things:

Hit

If the value of your cards isn’t close enough to 21 you can ask for another to be drawn and added to your total. Either ask the dealer for a card, or tap your finger by your cards to indicate you want another. You can do this as many times as you like – although the odds say it’s best to stop at 17. If you go over 21 or ‘bust’ you automatically lose your bet.

Stand

If your card total is quite high already, you may choose to stay or ‘Stand’ with what you have. To let the dealer know, simply say ‘no more cards’, ‘stand’, or wave your hand over your cards. If you manage to get 21 or ‘Blackjack’ with your first two cards you’ll be paid 3 to 2 odds – the only exception being if the dealer gets ‘Blackjack’ too.

The dealer’s turn

Once everyone at the table has finished drawing cards, the dealer will draw another for themselves. They must draw cards until they reach at least 17. If you beat the dealer – your total is higher than theirs or they go ‘bust’ – your bet will be paid. If they beat you you’ll lose your bet, and if you tie your bet will be returned to you.

Get more from the game

Once you’ve mastered the basics there are a few things you can do to make the game a little more exciting.

Doubling: If you’re feeling confident, you can double your original bet, but you’ll only get to play one more card. Your dealer will advise you how to do this.

Splitting: If the first two cards you receive are a pair you can choose to split your hand in two to create more chances to win. You should place
a bet equal to your first bet for every new hand. It’s good to know if you’re splitting Aces, you’ll only receive one additional card and can’t achieve Blackjack.

Super pairs: You can choose to place a ‘Super Pairs’ bet in the area on the table. This simply means if your first two cards are a pair, you win. Your dealer will advise you on the odds, or you can see them printed clearly on the table.

21 + 3

Another way to play Blackjack is to try and make a hand out of your initial two cards, and the dealer’s first card. If you’re lucky enough to make one of following hands you’ll win at 9/1 odds:

Flush (all three cards the same suit)
Straight (a run of cards for example A-2-3 or 6-7-8)
Three of a kind (4-4-4 for example)

Chips in

If you’ve won and want to leave the game, all you have to do to ‘cash-in’ your chips is visit the nearest Cash Desk and enjoy your winnings.

Electronic roulette

If a busy live table isn’t for you, or you just want to learn how to play by practicing on your own first, try one of our Electronic Roulette tables.
Here’s how to play.

Get started
When you’ve chosen your machine, buy in credit using cash to start the fun. Your balance will show on the screen and you’re ready to play. Choose a roulette wheel to play by touching the screen – the wheel could be one of our live tables from around the casino or an automated one. Next select your chip value and place it on your chosen number using the touchscreen. You can either place it on the main layout, or the neighbour bet racetrack. If you have any questions one of our friendly team will be happy to help you.

If you’re feeling lucky, you can also add more chips and increase your bets by touching the same area again.

Let it spin
The terminal will tell you when it’s time to place your bets, then for the exciting part! The wheel will spin on the main screen to reveal which numbers have won. If it’s your number, you win and get the same odds as the live tables – which will be added to your credit. Then it’s
time to play again.

Collecting your winnings
When you’ve finished playing you can cash out your winnings by touching the ‘main menu’ button and choosing ‘cash out’. You’ll then get a printed ticket
that you can either cash in at the Cash Desk, redemption terminals or place in any other
electronic gaming terminals.

High card flush

If a busy live table isn’t for you, or you just want to learn how to play by practicing on your own first, try one of our Electronic Roulette tables. Here’s how to play.

Get started

When you’ve chosen your machine, buy in credit using cash to start the fun. Your balance will show on the screen and you’re ready to play. Choose a Roulette wheel to play by touching the screen – the wheel could be one of our live tables from around the casino or an automated one.

Next select your chip value and place it on your chosen number using the touchscreen. You can either place it on the main layout, or the neighbour bet racetrack. If you have any questions one of our friendly team will be happy to help you.

If you’re feeling lucky, you can also add more chips and increase your bets by touching the same area again.

Let it spin

The terminal will tell you when it’s time to place your bets, then for the exciting part! The wheel will spin on the main screen to reveal which number has won. If it’s your number, you win and get the same odds as the live tables – which will be added to your credit. Then it’s time to play again.

Collecting your winnings

When you’ve finished playing you can cash out your winnings by touching the ‘main menu’ button and choosing ‘cash out’. You’ll then get a printed ticket
that you can either cash in at the Cash Desk, redemption terminals, or place in any other
electronic gaming terminals.

Punto banco

Punto Banco, or Baccarat as it’s sometimes called is played and loved in casinos all over the world. Exciting and full of intrigue, it’s simple to learn. Here’s how to play.

Pick your winning hand

Choose your table and take a seat. You’re betting on the winner of a hand of cards. The winner is the one with a hand closer to the total of 9 points. You can choose to bet on the Player to win or the Banker. There’s also a third option, which is a Tie –  also called Egalite.

If you choose a Tie, you’ll win when both hands have an equal value and there are no more cards to play. It’s that simple.

Remember card values

Aces are worth 1 point. The other cards keep their own values. But a ten, a Jack, King or Queen is worth 0 points.

Once the cards are dealt, the total of the hand is calculated by adding up the value of the cards. The dealer will announce the total. If it’s over ten, only the second digit is counted as the value of the hand single. So if the player draws a 6 and an 8, the total is 14.
But as the ten is discounted only the 4 is recognised and counted as the total.

Decide on your strategy

Before the game gets going you need to choose Player, Banker or Tie to win. Place your chips on the box next to your choice. There’s no strategy to this really. It’s a gut feeling, or maybe you’ve had a lucky run and want to keep choosing that hand. It’s up to
you and your lucky vibe.

It’s game on!

Once you’ve placed your bet the dealer will initially deal four cards. The first and third goes to the Player and the second and fourth goes to the Banker. Whether each hand gets a third card from the dealer all depends on the first two – but we’ll get to that in a moment.

The dealer will turn the cards face up and announce the points total of each hand.

The ‘Natural’ win

If the first two cards dealt to the Player or the Banker have a total of 8 or 9 it’s a natural win. The game is over and if you’re lucky you can claim your winnings.

The third-card-rule for the Player

If the Player’s total is 6 or 7, they have to ‘stand’. This means that no new cards are drawn for the Player. If the Banker’s total is 6 or 7 the Banker stands as well and the game is over. The hand with a total that’s closest to 9 wins and the bets are paid off at even money.

The third-card-rule for the Banker

This is where it gets a bit tricky. If the Player’s total is 5 or less, the Player will be dealt a third card. The card determines whether the Banker can also draw a third card. This is called the Banker’s third-card-rule.

We’ll take you through it but the best bit is that you’ll never have to remember this as the dealer takes care of it all. You can just sit back and enjoy the game.

THE RULE

1. If the Player’s third card is 9, ten, face-card or an Ace, the Banker can draw a third card if their total is 3 or less. If it’s 4 to 7 points they must stand.

2. If the Player’s third card is 8, the Banker can draw a card only if they have 2 or less. Anything from 3 to 7, they must stand.

3. If the Player’s third card is 6 or 7, the Banker can draw if they have 6 points or less, but must stand if they have 7 points.

4. If the Player’s third card is 4 or 5, the Banker draws a card if they have 5 or less, but must stand if they have a 6 or a 7.

5. Finally, if the Player’s third card is 2 or 3, the Banker can draw a card if they have 4 or less. If they have 5, 6 or 7, they must stand.

Lucky draw?

When all the cards are dealt, the winning hand is the one with the total number of points closest to 9. There are different pay outs for the Player and the Banker.  If the final total is a Tie, then bets are paid out at another rate.  If you bet on either of the other two outcomes in a Tie win, you don’t lose your stakes.

Feeling lucky? Let’s get playing.

THE HOUSE EDGE

The thrill of the spin and the element of risk is a huge part of the attraction with casinos. Games like Roulette, Blackjack and Baccarat are classed as bankers’ games. These are games of ‘unequal chance’ with the advantage in favour of the casino or ‘The House’.
This advantage is called The House Edge. It’s an indication of the percentage a casino expects to gain following normal patterns of play, as an average from each hand or each spin.

HOW IT WORKS
In games like Blackjack, where the dealer ‘holds the bank’ the dealer wins all bets from every losing player, including himself. The player, however, only wins if their hand beats the dealer’s. Roulette, another banker’s game, achieves The House Edge by the casino paying out slightly lower than the true odds. For instance, 36 to 1 is the true odds for
a Roulette number to win. This is because there are 37 pockets for the ball. Yet the winners are paid out at 35 to 1.

THE EDGE OF THE WORLD
The House Edge is a common factor of International Casino Gaming, accepted the world over. Luckily it’s usually less in the UK than other countries. As the Gaming Commission supports and encourages transparency within the industry, this leaflet is to help players understand The House Edge and be aware of it while gaming.

OUR HOUSE EDGE
We’ve included our House Edge here. Some of these figures will vary depending on playing conditions, individual techniques and strategy. The games that can be played and their odds are detailed in a list of rules published by the Gambling Commission. In the meantime, here’s an insight into the North’s Super Casino.

THE HOUSE EDGE GAME-BY-GAME

Roulette even chance bets 1.35%

Bets on the layout   2.7%

Double zero roulette (all bets) 5.26%

Spread bet roulette 8.4% – 12.7%

Blackjack 4 decks (best technique) 0.51%
(0.85% where dealer draws on soft 17)

Blackjack 6 decks (best technique) 0.55%
(0.89% where dealer draws on soft 17)

Super Pairs

21+3

Three Card Poker Pair plus 2.7%

Overall game 2.0%

Prime bet 3.62%

Punto Banco or Baccarat

Bank 1.06%

Player 1.24%

Tie 14.4%

Base game 2.64%

Flush bet 7.80%

Straight Flush bet 13.09%

Fair play

LET’S KEEP IT FRIENDLY
The excitement of a casino really is something else. It’s easy to be swept along in the exhilaration of the game, but what happens when you don’t agree with the croupier’s call? A lot can be at stake. Here’s the route to make your voice heard and find a resolution.

COME TO US FIRST
Believe us when we say we are listening and take every complaint seriously. Victoria Gate Casino fully supports the Gambling Act 2005 and embraces fair and open gambling. Speak to a member of our management team if you don’t agree with a gambling related decision. They should be able to settle the issue for you there and then, so you can keep up the fun. If you’re not happy with the outcome and you’ve exhausted our internal way of dealing with disputes you can take it to the next level. Contact the Independent Panel for Casino Arbitration (IPCA) who’ll be happy to help. The IPCA simply reviews disputes or complaints against the land based casino industry that can’t be solved internally.

THE COMPLAINTS PROCESS AND HOW IT WORKS:

◊ Any problems should be raised with your dealer straight away.

◊ Not happy with their decision? Speak to the Pit Boss or Floor Manager who’ll be happy to help. Again it’s better if it’s raised at the time.

◊ If you’re still not satisfied, write to our Venue Director. Keep it informative and to the point.

◊ We’ll consider and answer all complaints formally.  If you still don’t agree, we’ll give you the details of  an approved alternative dispute resolution body (ADR) who’ll help you.

◊  We usually settle disputes quickly and amicably. We want everyone to have a great time at Victoria Gate Casino. If you’re still not satisfied once all our internal avenues have been explored you can email or write to the IPCA.

Here’s their details:
NCF-IPA, Carlyle House, 235 Vauxhall Bridge Road,
London, SW1V 1EJ

info@ipca.org.uk
www.ipca.org.uk

INDEPENDENT PANEL FOR CASINO & BINGO ARBITRATION

WHO IS THE IPCA AND WHAT’S THEIR ROLE?
As a deciding body, it’s good to know the IPCA is made up of retired senior members of the Gambling Commission or other independent, reputable industry experts who really know their stuff. Find a list of IPCA Officials at www.ipca.org.uk . It’s worth remembering the IPCA only consider disputes made in writing. You can submit it through any medium. You must also have tried all possible internal solutions first. If you haven’t, then the IPCA will refer you back to us to try and resolve it.

IS IT EXPENSIVE?
Great news. The IPCA ADR service is free to players. All parties are not obliged to have their own legal advisor, but you can seek independent advice or be represented by a third party at any stage.

WHAT YOU NEED TO DO.
Everyone involved must agree to provide all documentation and evidence needed. Everyone must agree to be available to be interviewed by the ADR Official. Everyone has the right to withdraw from the process at any time. Personal data is safe and secure, as the ADR procedure complies with the Data Protection Act1998.

IS EVERY CASE HEARD?
Unfortunately your case can be refused. Regulations are outlined in Grounds to Refuse to Deal with an Alternative Dispute Resolution section 2(e). 

A GUIDE TO THE IPCA ADR PROCESS
If you don’t agree with our opinion and would like to take it further, here’s what it involves:

1. The ADR controller will assign an ADR official to investigate your complaint and notify everyone concerned.

2. The same official will ask for evidence and documentation from everyone involved and inform all parties of their right to withdraw at any time.

3. After receiving the evidence, the official notifies all parties that the evidence constitutes a ‘complete complaint file’. They aim to arrive at a decision within 90 calendar days from the date the ‘complete complaint file’ was received. However, in ‘certain exceptional cases’ or complex disputes the ADR official is free to extend this deadline at their discretion.

4. The ADR official will usually draft a report which includes any statements made and opinions given by experts. All parties will be given a reasonable time to comment.

5. Any comments will be considered before the official completes the report.

6. The final report is submitted to the ADR controller outlining the outcome and grounds on which the proposed decision is based.

7. When the ADR controller is satisfied that the process has been followed and the decision in the report is valid, the controller will forward the report to everyone involved.

8. According to the Gambling Commission’s expectation, gambling operators will offer ADR which, (if accepted by the consumer) is binding on the operator for disputes which would otherwise be taken to the small claims court (disputes under £10,000). For disputes over £10,000, the ADR procedure need not be binding. This would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.

9. Regarding consumer protection, the player is not legally bound by any IPCA decision and maintains all his or her UK statutory consumer protections.

WHY MIGHT YOUR CLAIM BE REFUSED?

Your claim or dispute can be refused by the ADR body. They’ll usually let you know and give you the reason why within 3 weeks of receiving the ‘complete complaint file’. Some of the reasons include*:

A. Not having attempted to resolve it with us directly before contacting the ADR.

B. They consider the dispute to be ‘frivolous’ or ‘vexatious’.

C. The dispute is or has been considered by another ADR
entity or by court.

D. The claim value falls above or below the monetary thresholds set by the body: the IPCA does not set monetary thresholds.

E. Not submitting the complaint within the correct time. Provided that the time period is not less than 12 months from the date upon which Victoria Gate Casino has given notice to you, and is unable to solve the complaint with you.

F. Dealing with such a complex dispute would seriously impair the effective operation of the ADR.

Everyone’s welcome at Victoria Gate Casino the gamers and the good-timers, the winers and the diners. Thankfully, disputes are few and far between but now you know what to do, let’s get on with the fun and have a great time at the Super Casino of the North.

*For current refusal information, please visit www.ipca.org.uk