Legal | Victoria Gate Casino

General terms and conditions

1. CONSTITUTION

  • The name of the venue is the Victoria Gate Casino and its address is Victoria Gate, 26 Eastgate, Leeds LS2 7JL (hereinafter called the Casino).
  • The Proprietor of the Casino is Global Gaming Ventures (Leeds) Ltd, Registered Address of 11 John Princes Street, London W1G 0JR (hereinafter called the Proprietor).
  • The Proprietor will provide the Casino with the premises and all reasonable necessities for operating Casino in accordance with its objects and these Rules.
  • The Proprietor will be solely responsible for all expenses connected therein, and, through regular and special meetings of the Board of Directors and the action of the board’s duly elected Company Officers, shall have entire control of all matters connected with the Casino except as otherwise stated below.

2. OBJECTIVES

  • The objectives of the Casino are to provide non-political, social and recreational activities and to provide premises for social engagement, refreshment and gambling, in accordance with the law.

3. REGISTRATION

  • The Casino does not operate a formal membership system, however, customers are encouraged to register and join the V Loyalty Card programme.
  • Customers will be required to provide formal identification at certain financial thresholds (to be determined by the Proprietor from time to time) to ensure compliance with AML/CTF legislation, thereby effectively joining the V Loyalty Card programme.
  • The Proprietor may, as part of its ID verification and due diligence process, conduct personal, financial and other background checks on its customers, in accordance with the governing legislation, include the use of third party due diligence software.
  • The Proprietor may, as part of its regulatory obligations, seek information relating to the source of customer funds. Furthermore, the Proprietor retains the right to not proceed with any transactions and or freeze any monies in its possession until it has (a) obtained sufficient information to its sole satisfaction and (b) has completed any other processes required under AML/CTF legislation.
  • The Casino shall duly respect the privacy of its customers and shall collate, hold and share data in accordance with its obligations under the Data Protection Act 1998.
  • No persons under the age of 18 years are permitted to enter the Casino. The Casino implemented a “Challenge 21” policy in support of this restriction.

4. SELF-EXCLUSION

  • The Proprietor is committed to its social responsibility obligations and has developed its own policies to promote responsible gambling and provide assistance to those who may have difficulty in controlling their gambling.
  • As part of this commitment, the Proprietor has joined a multi-operator self-exclusion scheme for problem gamblers, known as “SENSE”. Any self-exclusion shall remain in forced for a minimum period of 6 months.
  • Customers are reminded that the premises are operated on an “Open Door” basis and whilst the Proprietor will use its best endeavours to prevent entry to any self-excluded customer, it remains the responsibility of the customer not to enter or attempt to enter or gamble in the Casino.
  • The Proprietor shall not be liable for any losses suffered by any customer found to have contravened their self-exclusion agreement. Furthermore, the Proprietor, in its sole and absolute discretion, shall not return any stake monies and will refuse the payment of any winnings or may seek to recover any winnings reasonably identified as being held or paid in contravention of this agreement.

5. EXCLUSION OF CUSTOMERS

  • The Proprietor may, in its absolute discretion, at any time and without explanation, exclude a customer from the Casino.
  • Any such excluded customer shall forfeit any rights and privileges within the Casino or against the Proprietor.
  • The Proprietor may, at its sole and absolute discretion, disclose information about a customer to relevant authorities and other casino companies, for the prevention and detection of crime, insofar as it is consistent with its obligations under the data Protection Act 1998.

6. GENERAL CONDITIONS

  • The Proprietor is committed to ensuring that gambling is kept crime-free and conducted in a fair and open manner. Accordingly, where any suspicious activity is identified, the Casino reserves the right to seize funds until such reasonable time as an investigation has been concluded.
  • If, in the opinion of the Proprietor, in its absolute and sole discretion, a customer or customers are deemed to have cheated in the Casino, or have been involved in any fraud, unfair, illicit, malpractice or criminal act, the customer or customers shall forfeit any winnings, stakes funds or any claim against the Proprietor.
  • Cameras or any other device for taking photographs or recording images or sound may not be used in the Casino without the approval of the Manager.
  • For security purposes and the safety and comfort of its customers and staff, the Casino operates closed-circuit television (CCTV) and audio recording within the premises. Customers agree by entering the premises that any image and audio recording may be captured and used and disclosed to third parties, insofar as the Company has a legitimate right to do so.
  • Electronic devices for the use in or to assist with gaming whether used overtly or covertly are expressly prohibited.
  • For the safety and comfort of all customers, mobile telephones should not be used whilst gaming (at the gaming and poker tables, electronic or otherwise) or in proximity to the gaming machines.
  • For the safety and comfort of its customers and staff, the Casino operates a right of search policy as a mandatory condition of entry. The Proprietor retains the right, at its sole discretion, to implement an entry, on premises and or exit search of customers’ clothing and hand luggage or accessories. All search will be at the discretion of management or its SIA Door Supervisors.
  • The Proprietor reserves the right to refuse permission to anyone that does not reasonably comply with its right of search or who otherwise is found to carry articles or items that, in its absolute and sole discretion, it believes to be inappropriate for passage into the Casino.
  • The Casino operates a “zero tolerance” policy to drugs. Anyone found with illegal drugs will be banned from the Casino and reported to the Police. Anyone found to be asking for drugs or offering drugs will also be banned.
  • Slot machine or electronic gaming machine cash out tickets are non-transferrable and expire after a period of 90 days, payment may be forfeited after this time.
  • Customers must not participate in any systematic and organized money lending from within the premises.
  • Customers must be appropriately dressed to enter the Casino and remain on the premises. A decision on whether someone is or is not appropriately dressed is at the sole discretion of management, but may include sportswear, football shirts and soiled or dirty clothing.
  • No game of hazard or chance shall be played in the Casino other than in accordance with the Statutes and Regulations applicable thereto.
  • Social relationships between customers and members of the Casino management and staff are strictly forbidden.
  • Animals are not allowed in the Casino, with the except for Guide Dogs.
  • The Proprietor shall not pay winnings to any person where they have reason to believe that the person is Under 18.
  • The Proprietor may withhold from customers the payment of stakes and winnings for the purposes of recovery (in whole, or in part) of any outstanding debt owed by the customer to the Proprietor.
  • Any funds held for or on behalf of a customer are not subject to any special protection in the event of the insolvency of the Proprietor.
  • Staff are required to implement validity checks on bank notes and foreign currency. Where any suspected forgeries or anomalies are identified, the Casino is required to retain such items and may notify the Police.
  • The casino makes use of Enhanced Odds Chips as part of its promotional and marketing strategy. Enhanced Odds Chips carry a nominal value expressed in pence and have no negotiable value. They cannot be cashed out, transferred or used for any other purpose other than for enhanced odds bets on gaming table.
  • Whenever a player has drawn on a cheque facility, the customer is required to redeem any outstanding cheques before the balance payment is made.
  • No Customer shall use the name of the Casino or its Loyalty Programme for any form of advertising whatsoever, whether reference to the Casino or Loyalty Programme is made on notepaper, business cards, business premises or in any way whatsoever.
  • Handheld electronic gaming devices supplied to the customer by the casino can only be used within designated gaming areas and cannot be used at or near any gaming tables or other gambling device (within 2m).
  • The sale or supply of intoxicating liquor in the Casino will be permitted during the licensing hours in force within the licensing area or such other hours as may be granted by the local authority.
  • Subject to any conditions imposed on the Liquor License, intoxicating liquor shall only be sold to customers or persons admitted with the permission of the Proprietor.
  • Customers are not permitted to bring onto the premises, any food, beverage or intoxicating liquor for consumption on the premises. Any sale or resale of any item or products on the premises is strictly forbidden.
  • Complaints or suggestions may be made to Casino Management. However, customers are not permitted to reprimand or abuse any member of staff.
  • A complimentary Wi-Fi service is offered to customers, those who choose to utilize this service must accept the Proprietor’s Terms of Use Policy. The Proprietor is not liable for any loss or damage that may be caused through using this service and will not be held responsible for any such outcome.
  • From time to time, the Proprietor may add, alter or revoke these Casino Rules. The Casino Rules are posted in the casino reception and on the Victoria Gate Casino website, therefore any additions, alterations or revocations shall be considered to have been brought to the customer’s attention.
  • The Proprietor shall be the sole authority for interpreting the Casino Rules and for settling any disputes relating to the affairs of the Casino, and the conduct of the customers in relation thereto, but any question arising as to the rights or powers or duties of the Proprietor in relation to the Casino shall be solely determined by the Proprietor.
  • The Proprietor operates a Complaints and Disputes policy, in accordance with the governing regulations. A copy of the policy is available upon request.  However, customers are reminded that it is necessary to adhere to this policy and permit the Casino to complete any internal investigations and reviews, prior to any referral to a third party dispute resolution services.

7. LIABILITY

  • The Casino are only obliged to pay winnings that have been genuinely won in accordance with the Casino Rules.
  • You accept that our products and services are provided to you “as is” with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non- infringement) excluded to the full extent permitted by law.
  • Under no circumstances (including, without limitation, negligence) may the Casino nor its staff be held liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any customer’s access to, or use of, or inability to use, our Casino and any products and services available therein, even if we have has been advised of the possibility of such damages or loss or that such loss was foreseeable.
  • Customers specifically acknowledge, agree and accept that the Casino nor its staff are not liable to you for: –
  • defamatory, offensive or illegal conduct of any other customer;
  • any loss whatsoever arising from the use, abuse or misuse of our Casino; or
  • any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications’ lines failure, distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services and which affects the conduct thereof.
  • The accuracy or completeness of any information provided within our Casino.
  • Any failure on our part to observe any self-exclusion policies that we may have in place from time to time.
  • Any failure on our part to interact with you where we may have concerns about your activities.
    • Nothing in these Terms and Conditions shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence.
    • Where, in the opinion of the Proprietor, there are reasons to believe that your acts or omissions constitute a breach of these Rules, the Proprietor reserves the right to suspend or permanently exclude you from the Casino.

8. PRIVACY POLICY

  • The Proprietor takes your privacy very seriously. This Privacy Policy sets out our data processing practices and your options regarding the ways in which your personal information is used. If you have any requests concerning your personal information or any queries with regard to these practices, please speak to a member of staff at the time you register to become a member.
  • The Casino collects personal information from customers through the use of loyalty registration forms, to satisfy required customer due diligence / enhanced due diligence and when you contact us.
  • The Casino will use your information collected for the purposes of:
  • Providing and personalising its services;
  • dealing with customer enquiries and requests;
  • discharging its duties insofar as ensuring we prevent gambling being associated with crime.
  • carrying out market research surveys;
  • contacting you (by e-mail, SMS, telephone or post) with information about our products and services, as indicated in our registration form;
  • sharing your information with third party organisations who offer products or services which we feel may be of interest to you (providing you agree to receive such information).
    • The Casino may also use and disclose information in aggregate form (so that no individuals are identified) for marketing and strategic development purposes.
    • When you complete our loyalty registration form, you are asked to confirm whether you do not wish to receive information about our products or services. You may opt-out of receiving marketing communications at any time by contacting the Casino.
    • The Casino will only disclose personal information to government bodies and law enforcement agencies, future owners of our business and suppliers we engage to process data on our behalf.
    • Customers have a right to access the personal data held about you. To obtain a copy of this data, please complete a Data Subject Request Form which a Casino Manager will provide and send it to:-
  • The Data Protection Officer, Victoria Gate Casino, 26 Eastgate, Leeds, LS2 7JL enclosing a cheque for £10.00 made payable to GGV (Leeds) Ltd.

9. GOVERNING LAW AND JURISDICTION

  • These Casino Rules and all of their constituent parts are governed by English law and the courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes that arise out of or in relation to them, other than any disputes that fail to be dealt with by our Complaints and Disputes procedure.

10. ADDITIONAL TERMS

  • These Casino Rules constitute the entire agreement between us in connection with its subject matter and supersede all prior representations, communications, negotiations and understandings concerning the subject matter of our relationship.
  • The Proprietor shall not be liable for any breach of this agreement directly or indirectly caused by circumstances beyond our reasonable control and which prevents us from performing our obligations to you.
  • Customers may not assign, transfer, charge, create a trust over or otherwise deal in its rights and/or obligations under these Casino Rules (or purport to do so) without our prior written consent. We are entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under these Casino Rules as we see fit.
  • If any of these Casino Rules are deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Casino Rules and shall not affect the validity and enforceability of the remaining provisions.
  • No term or provision of these Casino Rules shall be considered as waived by any party unless a waiver is given in writing by that party.
  • Nothing said or written by any employee or agent of the Casino shall constitute a variation of these Casino Rules an authorised representation about the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we shall have no liability to you for any such unauthorised representation.
  • Except for customers of Victoria Gate Casino, a person who is not party to these Casino Rules has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
  • The Casino Rules are drafted in the English language. If also drafted in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail.

11. COOKIES POLICY

  • Cookies are small data files stored on your hard drive by a website. Cookies help us improve our website and your experience. We use cookies to see which areas and features are popular and to count visits to our websites, to recognise you as a returning visitor and to tailor your experience of the websites according to your preferences. We may also use cookies for targeting or advertising purposes.
  • The Casino use Google Analytics on some of its websites to collect information about your online activity on the websites, such as the web pages you visit, the links you click, and the searches you conduct on the websites. We use the information to compile reports and to help us improve the websites. The cookies collect information in an anonymous form, including the number of visitors to the websites, where visitors have come to the site from and the pages they visited.
  • The information generated by those cookies and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website as described above. The IP address collected through Google Analytics will not be associated with any other data held by Google.
  • You can prevent these cookies by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of our website.
  • The cookies used on our websites are categorised in accordance with the International Chamber of Commerce United Kingdom Cookie Guide as follows:
  • Cookies which are “strictly necessary” for functionality of the websites’ platforms. These cookies are essential in order to enable users to move around the websites and use their features.
  • “Performance” cookies which collect information about how users navigate the websites, for example, which pages users access most frequently. They identify how users interact with our websites, any errors that occur, which pages are not used often, which pages take a long time to load, which pages users tend to visit and in what order. These cookies do not collect any information which could identify you and are only used to help us improve how our websites work and understand what interests our websites’ users.
  • “Functionality” cookies which allow the websites to remember choices you make and your preferences as a logged in user (based on e.g. your user name).
  • “Targeting or advertising” cookies used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device. For example, if a cookie on a third party website recognises that a particular product was purchased from a particular device, that cookie may “talk to” marketing cookies on the websites to ensure advertisements about similar products are displayed with the websites are accessed from that device. These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of an advertising campaign. They may also remember that the websites have been visited from a device and share that information with marketing organisations. The marketing cookies on our websites are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our websites so that we know whether it is worth us investing in that particular advertising source.

COOKIE SETTINGS

  • When you first visit the website, a [box/banner] will appear which will contain a link to this Cookies Policy and it will explain that by using the websites you will be confirming that you accept this Cookies Policy and accordingly cookies will be installed on your computer/device. If you do not agree with our Cookie Policy, please do not use the websites. Your continued use of the websites will be treated as consent to the use of the cookies described above for the purposes described. If you wish to withdraw our consent at any time, you will need to delete your cookies using your internet browser settings.
  • To modify your cookie settings, please refer to the Help menu of your browser or visit www.allaboutcookies.org. You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. If you choose to remove or reject cookies, it will affect many features or services on our websites.”

12. CASH POKER RULES

  1. All cash games are professionally dealer dealt – The Poker Supervisor will oversee all aspects of the cash game
  2. All cash games are subject to rake (fees) – Please refer to the VGC table limits & rake charges for further details
  3. No Limit Texas Hold ’em, Pot Limit Omaha and Pot Limit Dealer’s Choice will be available
  4. Poker Supervisor/Manager decision is final, all rulings & will be made in the interests of a fair game
  5. The waiting lists are controlled by the Poker Supervisor, generally seating is on a first come first served basis
  6. The Poker Supervisor will seat the player. Keeping the first game full and open will be a priority over keeping games balanced.
  7. Reserves have 10 minutes to inform the Poker Supervisor of their intentions once called
  8. Player can only play one table at any time including tournament tables
  9. Playing over someone else’s stack maybe allowed on the Poker Supervisors discretion
  10. Spectators are not allowed in the cash game area
  11. A non-player may not sit at the table
  12. Cash will be exchanged for chips by the Poker supervisor or chip runner
  13. In order for their intended buy-in or top-up to be valid, a player must declare the amount they wish to buy-in for before receiving cards
  14. It is each players responsibility to be aware of any announcements of buy-ins or top ups from others in the game
  15. Players are allowed one short buy-in, however the player must have at least made one full buy-in at the table
  16. Chip weeding is not allowed – Chips may only be taken from the table to pay for incidental costs e.g. Food, drinks & tips
  17. Players are not allowed to loan chips from their stack to another player at the table
  18. Chips must be visible at the table with highest denominations in clear view
  19. Should a player be away from the table for more than half an hour, their chips may be removed by the Poker Supervisor to allow another player to be seated
  20. If a player leaves a game and then intends to return within four hours, they must sit with at least the amount they left with
  21. Limited moving of tables is allowed at the Poker Supervisors discretion. The first game will always take priority over the second, third etc. game of the same stakes
  22. Players must move with their full stack if they have come from the same stakes table – i.e. Moved from £1/£2 game to £1/£2 game. In all other cases players will need to sit down within the table limits
  23. We try to keep tables balanced. However, to give priority to the first game, games of the same stake may often have different numbers of players
  24. Tables that break will draw for any available seats at other tables if not enough are available for all remaining players
  25. In the event multiple tables become short-handed the supervisor may offer the option to merge tables & will advise on stack limits beforehand
  26. Last three hands will be called before tables are closed – where possible notice will be given in advance
  27. Blinds will be off the button for Texas Hold ’em and Omaha and on the button for Dealer’s Choice
  28. Button position is drawn by high card at the start of the game
  29. Buying the button is allowed with both blinds posted, small blind dead and big blind live
  30. No dead buttons on cash games, the button will advance in this situation to the next player and the blinds will be adjusted accordingly
  31. Running it twice is only allowed at the discretion of the Poker Supervisor
  32. One straddle in order is allowed. More straddles may be allowed for higher stakes games at the discretion of the Poker Supervisor
  33. Side bets and prop bets which affect the integrity of the game are not allowed
  34. Seat changes at the discretion of the management
  35. Table balancing will be enforced in the fairness of the game
  36. Feeder games are not encouraged but may take place at the discretion of the Poker Supervisor
  37. On occasions seats may be available in a pre-arranged VIP game
  38. Feeder or must move tables will be used for VIP games
  39. A player must move from the feeder table to keep a minimum 7 players on the Main Game
  40. The first person on the list will get first option to move. If no-one wants to move the first person on the list will have to move
  41. Speech play is allowed, however abusive speech/acts towards patrons and staff will not be tolerated
  42. Players that fail to protect their hand will have no redress
  43. If an incorrect rule interpretation or decision by an employee is made in good faith, the establishment have no liability
  44. Rulings may change or vary dependent on the situation to uphold the integrity and fairness of the game
  45. The Poker Manger decision is FINAL

VGC Poker Cash Games Promotions

Terms & Conditions

  1. Points are NOT transferable and cannot be used with any other offer. Any players suspected of collecting other players points may be disqualified from the leader-board.
  2. VGC Poker Points will only apply to VGC Poker Cash Games between 7th October to 19th December 2018 only.
  3. A player will win 10 x VGC Poker Point every time they play a live daily VGC Poker Cash Game
  4. A player will win 2 x VGC Poker Point every time they win a pot over £20 in our VGC cash games. The pot must contain a minimum of £20 to receive a VGC Poker Point Chip.
  5. VGC Poker Points MUST stay on the poker table. A supervisor will collect your VGC Poker Points during/after each gaming session and add them to your totals.
  6. If VGC Poker Point Chips leave the table before VGC Staff verification they may become invalid.
  7. A minimum of FOUR players must be seated and dealt in at the beginning of the hand in order to qualify for the VGC Poker Points Promotion.
  8. VGC Poker Points will be reset to zero after 20th December 2018
  9. Hot-Seat Prizes: A table and seat will be randomly picked every 30 minutes. The player in that seat will win the announced prize. i.e. A VGC Christmas Bonanza Seat.
  10. High-Hand Prizes: Every hour the player that has hit the highest hand on our cash game tables will win the relevant. i.e. If you hit the highest hand between 6pm-7pm you will win £250 – See example hourly High-Hand Prize table for details.
    Hourly High Hand Prizes
     £ 250 6pm-7pm
     £ 250 7.01pm-8pm
     £ 500 8.01pm-9pm
     £ 500 9.01pm-10pm
     £ 500 10.01pm-11pm
     £ 500 11.01pm-12am
     £ 1,000 12.01am-1am
     £ 500 1.01am-2am
     £ 500 2.01am-3am
     £ 500 3.01am-4am
  11. If two or more players hit an hourly hand of the same value, the hourly hand prize will be shared equally.
  12. Leader-board At the end of the promotion the top 15 players on the VGC Poker Point leader-board will win a cash-prize, dependant on where they placed. See table for example pay-outs:
    VGC Poker Points Cash Payout Example
    1st  £ 3,000
    2nd  £ 2,000
    3rd  £ 1,000
    4th  £ 700
    5th  £ 600
    6th  £ 500
    7th  £ 500
    8th  £ 400
    9th  £ 400
    10th  £ 300
    11th  £ 200
    12th  £ 100
    13th  £ 100
    14th  £ 100
    15th  £ 100
  13. VGC Poker Points are NOT transferable to other players
  14. To help fund the promotions, £1 collected taken from each pot of £20
  15. For each £1 collected, 100% will be added to the VGC Poker promotion fund and paid out in prizes
  16. VGC will add any shortfall in monies collected. Any surplus monies may be used to seed the next VGC Poker Promotions.
  17. Suspended players will lose their right to play.
  18. VGC Management reserves the right to verify eligibility to play and have final say on points collected and prize funds distributed.
  19. VGC Management reserves the right to cancel or amend this offer at any time.

Cash Games Information – Charges

 

Ruby Lounge VIP Game

Stakes: £5/£10

Rake: 2.5% Capped @ £15 – Rake in £5 increments

Minimum sit down: £1,000 – £5,000 Max

 

VIP Feeder Game

Stakes: £2/£5

Rake: 5% Capped @ £10 – Rake in £1 Increments

Minimum sit down: £500 – £2,500 max

 

Low Stakes Cash Games

5% Capped at £5 – Rake in 25p Increments

NLH – £1/£1 – £30 Minimum – £250 Max                            – Omaha – £1/£1 – £50 Minimum – No Max

NLH – £1/£2 – £50 Minimum – £500 Max                            – Omaha – £2/£2 – £100 Minimum – No Max

 

– To book your VIP seat contact poker@victoriagatecasino.co.uk or 0113 468 8049.

– You may be placed on the Feeder Table before a VIP Table seat becomes available

– If the VIP Table is full, players must go through the Feeder Table to join the VIP Table

– Players on Feeder Table MUST move to VIP Table in order – First on the list is given priority

– The moving players full stack (Chips) from Feeder Table will be brought over and placed on VIP Table

– All other VGC Poker Cash Game Rules apply (Click Here)

– VGC Cash Games run from 6pm – 8am

 

­SLOTS CLUB OFFERS

  • Afternoon Tea every Tuesday 1-5pm; finger sandwiches, scones, cake, tea and coffee.
  • Complimentary food every Thursday 1-5pm; one item from the deli sandwich range from our all-day menu including cake and excluding the club sandwich.
  • Free weekly Slots tournaments from Sunday to Thursday.
  • Slots Club will run till February 28th 2018 at which point there will be a review.
  • Slots Club tiers will be introduced later in the year.
  • Triple Point Wednesdays – Selected machines only. FOBT’s, Pinball’s and ER’s are excluded from this offer. Your V Card must be in the machine to claim triple points.

Friday Tournaments – Non-winners are allowed to enter the tournament up to 3 times.
Players who have the same winning score both get the tip prize.
New players will be given priority for spaces.

SLOTS CLUB MONTHLY STAMPER CARD TERMS & CONDITIONS

  • These terms and conditions govern participation in the Victoria Gate Casino VIP electronic gaming prize draw. In these terms and conditions “VGC Leeds Limited”, trading as Victoria Gate Casino at Victoria Gate, Leeds, LS2 7JL. “Participant” means a person who is eligible to enter the competition.
  • This is a free to enter by members only prize draw.
  • Participants must be aged 18 and over. Any person who has self-excluded from the Victoria Gate Casino or registered on SENSE are not eligible to enter the competition and shall be asked to leave the premises.  Any immediate family members of employees at VGC Leeds Limited are not permitted to enter the competition.
  • Employees of VGC Leeds Limited and 3rd party agencies are not eligible to enter.
  • By entering, you agree to be contacted by VGC Leeds Limited about the prize draw and other promotional activity.
  • The Stamper Card period opens Thursday 1st March 2018 at 7am.
  • The promotion runs monthly and closes at midnight on the last calendar day of the month at which one stamper card from the monthly promotion will be drawn to win the prizes listed in the promotional literature.
  • Prizes may change without notice at the discretion of VGC Leeds Limited. There is no cash alternative.
  • Entry for the competition is through visiting Victoria Gate Casino, collecting a competition stamp card from Guest Services on entry and collecting 7 stamps over the competition period; Thursday 1st March 2018 until Saturday 31st March 2018. The competition will commence again on a rolling basis until VGC Leeds Limited decides to remove the promotion.
  • Every entry into the casino on any day between these dates allows a participant to have their card stamped for general entry.
  • A participant can only collect one entry stamp per day. A day runs over a 24-hour period from 7am until 7am.  For example, entry into the casino between Monday 1st 7.00am until Tuesday 2nd 7.00am would count as one entry on Monday 1st.

TOURNAMENT MODE – SLOTS CLUB

  • Tournament sessions are for Slots Club members only and are free to participate in.
  • To be eligible to participate in the tournament they must have a V Card in session and have registered their interest at least 15 minutes before the tournament starts.
  • Participants must also have an entry stamp on their monthly Slots Club stamp card.
  • Tournaments will run in heats from Sunday to Thursday at the following times:
  • Sunday 3pm (Heat 1) and 6pm (Heat 2)
  • Monday 3pm (Heat 3)
  • Tuesday 3pm (Heat 4)
  • Wednesday 3pm (Heat 5)
  • Thursday 3pm (Heat 6)

Sunday   

Heat: 1
Time: 3pm
No. of players: 12
1st: £20 promo ticket + place in the final
2nd: £10 promo ticket + place in the final

Sunday  

Heat: 2
Time: 6pm
No. of players: 12
1st: £20 promo ticket + place in the final
2nd: £10 promo ticket + place in the final

Monday   

Heat: 3
Time: 3pm
No. of players: 12
1st: £20 promo ticket + place in the final
2nd: £10 promo ticket + place in the final

Tuesday  

Heat: 4
Time: 3pm
No. of players: 12
1st: £20 promo ticket + place in the final
2nd: £10 promo ticket + place in the final

Wednesday  

Heat: 5
Time: 3pm
No. of players: 12
1st: £20 promo ticket + place in the final
2nd: £10 promo ticket + place in the final

Thursday   

Heat: 6
Time: 3pm
No. of players: 12
1st: £20 promo ticket + place in the final
2nd: £10 promo ticket + place in the final

Thursday   

Heat: FINAL – free drink chip for all finalists!
Time: 6pm
No. of players: 12
1st: £100 points = 10,000 points

  • The 12 contestants will play for 3 minutes on the two tournament banks with 10,000 credits.
  • All credits cannot be cashed out at the end of the tournament.
  • The contestant with the most credits at the end of the 3 minutes will win their tournament heat.
  • The contestant who places 1st in each heat will win a £20 promo ticket.
  • The contestant who places 2nd in each heat will win a £10 promo ticket.
  • Contestants who place 1st and 2nd in the heats will be invited to take part in the final on Thursday at 6pm. If the contestant cannot attend they will forgo their place in the final. No substitutions or alternative players are permitted.
  • Once a customer has gained entry to the final they are not eligible to play in another heat in the same week.
  • If a customer is un-successful in any weekly heat they can continue to enter any further heats that week.
  • All contestants in the weekly Slots Club Final will get a free drink (selected drinks only).
  • The contestant with the most credits at the end of the 3 minutes will win the weekly tournament and have 10,000 points awarded to them.

TOURNAMENT MODE – LEISURE CUSTOMERS

ALL CONTESTANTS WILL BE SELECTED AT RANDOM FROM RAFFLE TICKET ENTRIES

  • The 12 contestants will play for 3 minutes on the two tournament banks with 10,000 credits.
  • All credits cannot be cashed out at the end of the tournament.
  • The contestant with the most credits at the end of the 3 minutes will win the tournament.
  • All contestants in the tournament will get a free drink (selected drinks only).
  • The winning contestant will receive a £25 bar tab and either £25 EOC/ TITO ticket.
  • Prize is not transferable and has no cash alternative.

SCRATCH CARD PROMOTION

TERMS AND CONDITIONS

  1. The ‘World Cup Scratch Card’ promotion has now ended, with no further cards are available to be issued.
  2. Only winning cards with F&B offers will be accepted up until the 15th July.

 

FOOD & BEVERAGE GIFT VOUCHERS

TERMS AND CONDITIONS

  1. The Festive Prize Draw is open to anyone who visits the casino between the 1st and the 24th December 2017.
  2. All vouchers are to be redeemed at V restaurant, Live Bare or Curve.
  3. All postage of vouchers is to UK addresses only.
  4. All vouchers are valid for 6 months from the date of sale. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 6 month validity period.
  5. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
  6. Purchases made with vouchers are not refundable in cash.
  7. Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
  8. All vouchers must be presented by the customer on arrival at the relevant restaurant or bar and must be mentioned when booking.
  9. Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  10. The company reserves the right to amend these terms and conditions without prior notice.
  11. For voucher queries relating to the menus, restaurants or bookings please call 01134688049 or see the eat or drink section on our website.

 

Loyalty Card Terms & Conditions

• Customers must be at least 18 years of age to participate.
• Membership of the Victoria Gate Loyalty Programme (the “Programme”) is free.
• Employees of the Victoria Gate Casino are not eligible for the Programme.
• Only one membership of the loyalty Programme per person is permitted.
• Registration to the Programme is not compulsory or automatic.
• A customer needs to provide ID to join the Programme, their name, address and occupation details and will be recorded on the Victoria Gate customer management system.
• Membership of the Programme is for individuals only.
• Victoria Gate Casino reserves the right to deny or withdraw any participation in the Programme or a customers’ application.
• By registering to the Programme customers will be asked whether they wish to receive marketing materials and by which format including but not restricted to, email, mail, SMS and telephone.
• Membership and benefits are not transferable.
• It is a customer’s responsibility to notify Victoria Gate Casino of any changes to their details, including, but not limited to, their change of name and address.
• All benefits and rewards are subject to availability.
• The benefits of the Programme are intended for the use of the person listed on the account.
• Cards may be used to track, play and accumulate Reward Points by the account member only.
• Reward Points can only be earned and redeemed at the Victoria Gate Casino.
• Reward Points can be earned for all tracked slot/electronic machines, Roulette and card tables, restaurant and bars.
• In the event of death this will result in cancellation of the Programme membership and forfeiture of the available Reward Points balance.
• In the event of bankruptcy this will result in cancellation of the Programme membership. Any outstanding Reward Points must be redeemed immediately.
• Victoria Gate Casino reserves the right to modify or cancel this Programme at any time, for any reason.
• Individuals who are excluded from casino facilities, including through a government programme, by their own request, or those excluded by Victoria Gate Casino are not eligible.
• Customers who become excluded through a government programme, by their own request, or are excluded by Victoria Gate Casino could have their Programme membership and available Reward Points balance cancelled.
• In the event of outstanding monies owed to the Victoria Gate Casino, the programme benefits may be suspended pending payment of the outstanding debt.
• All decisions regarding these terms and conditions lie solely with Victoria Gate Casino, whose decisions are final and binding.
• No correspondence will be entered into regarding either this scheme or these Terms and Conditions.
• The details of all Members are kept in files administered by: The Data Controller, Victoria Gate Casino Ltd., Victoria Gate, Eastgate, Leeds, LS2 7JL and will be used for company purposes only.
• Victoria Gate will only share details of members, including their personal data or details regarding their winnings/losses with Victoria Gate partners, affiliates and in the case of co-branded loyalty cards, with their our associate partner for such co-branded loyalty cards.
• By participating in this Programme, participants agree to these terms and conditions which shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

Earning Reward Points & Tier Credits

• Reward Points and Tier Credits are awarded subject to system availability.
• Customers must produce their card at the time of visit to earn Reward Points and Tier Credits
• Reward Points continue to be valid as long as customers continue to visit. Should a customer fail to visit for 6 months then their Reward Points will expire.
• Membership Tier Credits are earned January 1 – June 30 and July 1 – December 31.
• Membership Tier Credits will reset to 0 at the beginning of each period.
• To earn Reward Points for electronic gaming the card must be placed in the machine prior to gambling and left in there during play. .
• It is the customers’ responsibility to ensure the card is inserted properly in the machine.
• Customers must gamble on a machine to earn Reward Points (buying in and cashing out will not earn Reward Points).
• Expired Reward Points cannot be reclaimed at any time.
• Customers who opt out of the scheme forfeit all their available Reward Points.
• Any opted out customers who rejoin the scheme will not be able to reinstate any past accrued Reward Points at the time of opt out.
• No Reward Points will be earned on any reward transaction.
• Customers can earn Reward Points at the roulette and card tables by handing their card to the dealer when joining the game.
• While Victoria Gate Casino will use all reasonable efforts to track a customer’s average bet and length of play customers, as a condition of taking part in the Programme, agree that Reward Points are awarded based on the personal observation of Victoria Gate Casino staff which may be subject to error. The average bet for the table is derived from the table minimum bet and so may vary for each table and game type.
• Should there be a dispute; Victoria Gate Casino’s decision will be final and binding in respect of discrepancies.
• Customers can only have one active account at any one time.
• Reward Points cannot be added retrospectively.
• Victoria Gate Casino reserve the right to adjust an account due to a computer error, machine malfunction, operator error, fraud or other misuses of the card.
• Prize draw Reward Points will automatically be credited to a customer’s account.

Redeeming Reward Points

• A customers identity must be verified prior to making a redemption
• No reward or Reward Points can be exchanged or transferred for cash.
• Membership Tier Credits are not redeemable.
• Customers can redeem their Reward Points for Table gaming, Slots, Food and Beverage.
• The management reserve the right to amend or change Programme redemptions at any time.
• Any rewards that are redeemed and are subsequently lost are the sole responsibility of the customer.
• Slots redemption tickets are eligible for play on any slots machine.
• Should a Slots redemption ticket become defaced or lost it cannot be replaced.
• Victoria Gate Casino cannot be held responsible for, or have any liability for, third party products and services.

Cards

• There are 3 cards in the Programme;
o Sapphire – 4,000 Membership Tier Credits
o Amethyst – 32,000 Membership Tier Credits
o Ruby – 250,000 Membership Tier Credits
• Membership Tier Credits are earned January 1 – June 30 and July 1 – December 31.
• Membership Tier Credits will reset to 0 at the beginning of each period.
• Members who are upgraded will be notified if the member has given permission for their address to be used. If not the Victoria Gate will endeavour to inform a member on their next visit. Members can pick up their new card at reception.
• The current card will continue to earn Reward Points and membership Tier Credits regardless of it matching the systems current membership level.
• Any member who does not fulfil the tier requirements can be offered membership at the lower tier. Members will be notified if the member has given permission for their address to be used. If not the Victoria Gate will endeavour to inform a member on their next visit. Members can pick up their new card at reception.

Bars & Restaurants Loyalty Card Terms & Conditions

1. Customers must be at least 18 years of age to participate.
2. Membership of the Victoria Gate Bars & Restaurants Loyalty Programme (the “Programme”) is free.
3. Employees of the Victoria Gate Casino are not eligible for the Programme.
4. Only one membership card is permitted per business.
5. Loyalty card entitles the cardholder to a 25% on food and beverages purchases.
6. Loyalty card does not earn points and cannot be used on the table games or slot machines, it is purely a discount card for the bars and restaurant.
7. The benefits of the Programme are intended for the use of the employees working for the business listed on the account.
8. Victoria Gate Casino reserves the right to modify or cancel this Programme at any time, for any reason and also remove businesses from the programme for any reason.
9. Discount is not valid on bank holidays or anytime in December.
10. Individuals who are excluded from casino facilities, including through a government programme, by their own request, or those excluded by Victoria Gate Casino are not eligible. Customers who become excluded through a government programme, by their own request, or are excluded by Victoria Gate Casino could have their Programme membership and available Reward Points balance cancelled.
11. These terms and conditions are governed solely by Victoria Gate Casino whose decision is final and binding.
12. If the programme discount is seen to being abused then the business will lose the card.

 

Festival of Football

Drinks vouchers given out in our Festival of Football Campaign will be valid until 15/07/18 (The end of the world cup).

1 drinks voucher per person, non-transferable, the casino reserves the right for refusal without explanation.

 

Festival of Football – Stamper Card

These terms and conditions govern participation in the Victoria Gate Casino Festival of Football Stamper Cards. In these terms and conditions “VGC Leeds Limited”, trading as Victoria Gate Casino at Victoria Gate, Leeds, LS2 7JL. “Participant” means a person who is eligible to enter the competition.

This is free to enter by collecting a stamper card from Guest Services.

Participants must be aged 18 and over.

Employees of VGC Leeds Limited and 3rd party agencies are not eligible to enter.

The Festival of Football Stamper Card period opens 13th June 2018 at 7am.

Every entry into the casino on any day between these dates allows a participant to have their card stamped for general entry.

Prizes may change without notice at the discretion of VGC Leeds Limited. There is no cash alternative.

Collect your stamp card from Guest Services on entry and collecting 10 stamps over the competition period; which ends 15th July 2018.

A participant can only collect one entry stamp per day. A day runs over a 24-hour period from 7am until 7am.  For example, entry into the casino between Monday 1st 7.00am until Tuesday 2nd 7.00am would count as one entry on Monday 1st.

Prizes can be redeemed up until the 15th August 2018 and will not be redeemable after this date.

Neighbour bets.

A £5 neighbour bet is distributed across 5 numbers, the number of your choice and the 2 neighbouring numbers to either side. £5 split across the 5 numbers = £1 bet on each number in your neighbour bet. £100 neighbour bet = £20 on each number in your neighbour bet.

 

Spin To Win Promotion | Terms & Conditions

  • These terms and conditions govern participation in the Victoria Gate Casino Spin to Win promotion. In these terms and conditions “VGC Leeds Limited”, trading as Victoria Gate Casino at Victoria Gate, Leeds, LS2 7JL. “Participant” means a person who is eligible to participate in the promotion.
  • Participants must be aged 18 and over. Any person who is excluded from the Victoria Gate Casino or registered on SENSE are not eligible to take part in the promotion and shall be asked to leave the premises.
  • Employees of VGC Leeds Limited and 3rd party agencies are not eligible to take part in the promotion
  • Customers must be a member of Victoria Gate Casino to take part in the draw.
  • Members will be given a draw ticket and will be drawn at random to be given the chance to Spin the Wheel.
  • The Spin to Win promotion takes place on a Sunday and Monday between 11pm -2am.
  • There will be 3 draws per promotion day (Sunday and Monday only)
  • Only one customer will be drawn and will receive one spin. This customer is then excluded from the remaining draws that session.
  • Complimentary ‘chefs choice’ buffet will be served from 11pm to members only.
  • Customers have the chance to win the following:
  • 500 points
  • 1000 points
  • 2500 points
  • 5000 points
  • 10000 points
  • 25000 points
  • 50000 points
  • Meal for two at V Restaurant. Only valid Sun-Thursday during restaurant opening hours.
  • Bar meal for 2. Only available from the All-Day Bar Menu
  • Bottle of Prosecco.
  • If you land on Spin again, you can spin the wheel again.
  • If you land on the 50,000 point you get to spin again with the aim to land on 50,000 points to win 100,000 points.
  • Draw 1 will take place at 11:30pm, draw 2 at 12:30am and draw 3 at 1:30 am.
  • The prizes of the promotion are intended for the use of the person listed on the account.
  • Any rewards that are redeemed and subsequently lost are the sole responsibility of the customer.
  • Promotional prizes are not transferable and have no cash alternative.
  • Promotion is subject to change and can be withdrawn at any point without notice.
  • Not to be use in conjunction with any other promotion

Spin To Win Promotion | Terms & Conditions

  • These terms and conditions govern participation in the Victoria Gate Casino Spin to Win promotion. In these terms and conditions “VGC Leeds Limited”, trading as Victoria Gate Casino at Victoria Gate, Leeds, LS2 7JL. “Participant” means a person who is eligible to participate in the promotion.
  • Participants must be aged 18 and over. Any person who is excluded from the Victoria Gate Casino or registered on SENSE are not eligible to take part in the promotion and shall be asked to leave the premises.
  • Employees of VGC Leeds Limited and 3rd party agencies are not eligible to take part in the promotion
  • Customers must be a member of Victoria Gate Casino to take part in the draw.
  • Members will be given a draw ticket and will be drawn at random to be given the chance to Spin the Wheel.
  • The Spin to Win promotion takes place on a Sunday and Monday between 11pm -2am.
  • There will be 3 draws per promotion day (Sunday and Monday only)
  • Only one customer will be drawn and will receive one spin. This customer is then excluded from the remaining draws that session.
  • Complimentary ‘chefs choice’ buffet will be served from 11pm to members only.
  • Customers have the chance to win the following:
  • 500 points
  • 1000 points
  • 2500 points
  • 5000 points
  • 10000 points
  • 25000 points
  • 50000 points
  • Meal for two at V Restaurant. Only valid Sun-Thursday during restaurant opening hours.
  • Bar meal for 2. Only available from the All-Day Bar Menu
  • Bottle of Prosecco.
  • If you land on Spin again, you can spin the wheel again.
  • If you land on 50,000 points you get to spin again with the aim to land on the 50,000 point again to win 100,000 points.
  • Draw 1 will take place at 11:30pm, draw 2 at 12:30am and draw 3 at 1:30 am.
  • The prizes of the promotion are intended for the use of the person listed on the account.
  • Any rewards that are redeemed and subsequently lost are the sole responsibility of the customer.
  • Promotional prizes are not transferable and have no cash alternative.
  • Promotion is subject to change and can be withdrawn at any point without notice.
  • Not to be use in conjunction with any other promotion

Bonus stamps | Terms & Conditions

  1. Bonus stamps can be collected at either Guest Services, Live Bar or V Restaurant throughout the competition period. Participants are limited to up to four bonus stamps per day.
  2. Bonus stamps can be rewarded as follows:
    i. Any purchase from the promotional F&B offers ‘American Menu’. (Blue Stamp)
    ii. If a customer is not currently a member of Loyalty scheme and signs up during the promotional period. (Red Stamp)
    iii. If an existing Loyalty member introduces a new member to Loyalty scheme two stamps will be rewarded.  (Orange Stamp)
    iiii. Promotional marketing may be used such as SMS, Email or Direct Mail, which will specify how to redeem one bonus stamp. (Black Stamp)
  1. To collect a bonus stamp alongside your standard entry stamp you must prove your eligibility for the bonus stamp.
  2. Bonus stamps details will be promoted throughout the competition period on social media and within the casino.
  3. VGC reserves the right to refuse bonus stamps to participants at any time.
  4. VGC reserves the right to amend or withdraw bonus stamp offer at any time.

 

Draw and prize | Terms & Conditions

  1. On the draw night (Sunday 26th August 2018) VGC (member of the management team) will supervise the draw event.
  2. The winning draw ticket pulled out of the ballot box will award the winner with the prize stated before the ticket was drawn.
  3. Subsequent tickets drawn will be drawn by the previous winning ticket holder under the supervision of the “Draw Manager”
  4. If the name/membership number of the person on the winning ticket is not in attendance at the casino when their stamp card is drawn from the ballot box they will be rewarded a consolation prize of a meal for two at V Restaurant to a maximum value of £100.00. A maximum of 10 consolation prizes will be rewarded to winning participants not present on the draw night.
  5. VGC will continue to draw from the ballot box until there is a winner present in the casino with a valid draw ticket.
  6. Winners will be required to provide appropriate formal identity to the satisfaction of VGC and to join the loyalty scheme.
  7. All prizes will be allocated at the sole discretion of VGC, any entry found to be wrongly, falsely or fraudulently submitted, either partially or fully, will invalidate that entry to the competition.
  8. VGC accept no responsibility for difficulties experienced in submitting an entry to this competition or in making any arrangements for receipt / collection of the prize.
  9. VGC reserves the right to alter, amend or end this competition and /or prize fund without prior notice.
  10. Those believed to be abusing the general entry stamp procedure to gain multiple entries will be monitored and have their entries removed from the ballot.
  11. The prize is awarded “as is” and VGC is not responsible or liable for any warranty, quality or mechanical condition of the motor cycle. VGC shall not be responsible for any loss, injury or any other liability arising out of the promotion or any use or operation of the prize. By accepting the prize, the winning participant agrees to hold VGC, its affiliates, partners, representative agents, successors, assigns, officers, directors, and employees harmless for any injury or damage caused or claimed to be caused by participation in the competition or acceptance or use of the prize.
  12. Any depictions of the prize across promotional material for the competition are for illustrative purposes only.
  13. The promoter is not responsible for taxes of any kind related to the prize or for expenses such as title, license, insurance and registration fees required in claiming the vehicle, applicable sales taxes as well as all other expenses, including any travel and transportation costs associated with collecting the vehicle is the sole responsibility of the winner. All other costs not specifically stated herein as being awarded are the responsibility of the winner.

Two return flights to New York City | Terms & Conditions

  1. One winner will be chosen on Sunday 26th August between 9p.m-11. 30p.m (approx.).
  2. The prize giveaway is two return economy flight tickets to New York City, America, with flight restrictions as outlined in these terms and conditions.
  3. Tickets are valid for the winner and one accompanying person.
  4. The winner must hold a valid passport to travel and arrange a U.S visa themselves.
  5. Along with the flight tickets Victoria Gate Casino will give the winner £500 cash prize, to put towards accommodation or spending money.
  6. £500 cash will be given to the customer once travel is agreed, arranged and booked, and only once this complete.
  7. Flights must be taken between 1 September 2018 – 31 March 2019.
  8. Flights will have a maximum price of £400pp, which will include any flight taxes.
  9. Flights will be arranged between the winner and Victoria Gate Casino, including choice of airport and airline which will be discussed between both parties, but VGC reserve the right to offer alternative options.
  10. Victoria Gate Casino (marketing) will book the flights directly.
  11. It is the winner’s responsibility to get to and from the agreed airport.
  12. The winner must be able to provide the relevant information required to book the flights.
  13. The travel period must not exceed 21 days between the outbound and inbound flight.
  14. Victoria Gate Casino will not pay for additional luggage, flight meals, extra fees or chargers, unless stated in these terms and conditions.
  15. There is no cash alternative available.
Unlock extra points, cash matches and exclusive refreshments